Uber companions with ADT, riders can contact dwell security agent

Uber is introducing a brand new choice to its safety toolkit, a piece of Uber’s app the place customers can contact emergency companies, report a security difficulty to the corporate, confirm rides with a one-of-a-kind PIN code, share journey standing and extra. Now, Uber has partnered with safety firm ADT to let riders contact an ADT agent throughout journeys. Uber can also be extending its 911 textual content characteristic to extra U.S. clients throughout all 50 states. The protection toolkit has been revamped as properly to offer customers simpler entry to the instruments.

With the brand new “Stay Assist” characteristic, customers have entry to a dwell security agent from ADT by way of name or textual content. The agent helps riders with points that aren’t thought of an emergency however nonetheless make them really feel unsafe. The ADT agent will work with the rider all through the journey, staying on the cellphone with them to watch the state of affairs or name 911 if the state of affairs escalates.

Final 12 months, DoorDash partnered with ADT to launch the same characteristic to its in-app safety toolkit “SafeDash,” letting customers contact a dwell ADT agent. In 2020, Lyft launched “Emergency Assist,” a characteristic supported by ADT.

With Uber’s new partnership with ADT, riders might really feel safer figuring out {that a} third get together is there when further steering or help is required.

“We hope this new characteristic will give customers further peace of thoughts figuring out that assist is accessible proper within the app for any security state of affairs,” Rebecca Payne, lead security product supervisor, Uber, wrote in an official blog.

The corporate has expanded the flexibility to textual content 911, making the security characteristic out there to virtually 60% of the USA, together with New York Metropolis and all of California. The characteristic just isn’t out there in Milwaukee attributable to “native ordinance necessities.” Initially, when the characteristic launched in 2019, it was just for riders in Los Angeles, Minnesota and Indiana. Riders can textual content data to emergency dispatchers, permitting customers to request assist faster and extra discreetly.

Uber’s upgraded security toolkit may even get a brand new look, permitting extra direct entry to the in-app characteristic. When tapping on the blue protect icon, riders will see a bunch of important security instruments as 4 giant blocks. The corporate claims it desires to “streamline entry to and visibility” of the transportation app’s most necessary security options in case the rider wants fast emergency help. This contains “Contact 911,” “Contact security agent,” “Share journey standing” and “Report security difficulty.” Customers can swipe to seek out extra of Uber’s security instruments.

Picture Credit: Uber

After dealing with criticism for mishandling sexual assault incidents, Uber has been transforming its security toolkit to assist customers tackle extra security considerations. The corporate additionally claims its rides are getting safer. In response to its 2019-2020 U.S. Safety Report, 99.9% of journeys had no incidents, and there was a 38% lower in sexual assaults in comparison with the 2017-2018 report.

Uber rolled out its security toolkit in 2018. Because the launch, the corporate has added an audio recording feature, on-trip reporting, a RideCheck characteristic that checks in with each rider and driver if the system suspects there was a crash and extra.

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