Meta says it’s experimenting with AI-powered chat on WhatsApp and Messenger


No firm is immune from the generative AI wave, and all people desires in. Meta is the most recent entrant in testing AI-powered instruments for its merchandise. Mark Zuckerberg has introduced that the corporate is constructing “a brand new top-level product group” to combine generative AI into its providers utilized by billions of customers.

Zuckerberg mentioned the staff will deal with constructing inventive instruments at first, however its long-term objective is to create “AI personas that may assist folks in a wide range of methods.” The corporate, nevertheless, has to do a whole lot of foundational work earlier than it shares these “futuristic” experiences with customers, he cautioned.

The corporate is beginning by testing text-based AI instruments on WhatsApp and Messenger — presumably ChatGPT-styled dialog bots. Whereas these might be a enjoyable use case for customers, Meta might additionally finally leverage these options by providing them to companies in areas reminiscent of gross sales and buyer assist.

Meta can also be experimenting with AI-aided filters and advert codecs on Instagram together with “video and multi-modal experiences.”

Based on Axios, the challenge will likely be led by former Apple govt Ahmad Al-Dahle, and the staff will report back to Chief Product Officer Chris Cox.

Whereas generative AI instruments have been round for some time, the tech discovered mainstream stardom solely with OpenAI’s ChatGPT bot. Microsoft has already built-in a few of that AI goodness into Bing search and Edge browser. In response, earlier this month, Google additionally mentioned that it’s experimenting with a rival product called Bard. Different search engines like google and yahoo like You.com and Neeva have additionally introduced AI-powered chat product integrations. Fb-rival Snapchat additionally launched a custom-trained chatbot for its paid subscribers this month.

It’s not stunning to see Meta go on an AI offensive. Zuckerberg’s large wager on the metaverse hasn’t paid off but and the corporate might want to discover new methods to earn income. Final week, it debuted the Meta Verified subscription program, however like we’ve seen with different social networks, paid plans are but to point out a semblance of a major revenue driver.



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