Supply firm DoorDash is introducing new options for riders, together with lowered notifications, a request for patrons to not textual content them whereas they’re on a visit and messaging selling one-tap replies.
DoorDash is updating its iOS app (for iOS 15 or above) to cut back notifications despatched to supply companions whereas they’re on the best way. They may solely get some notifications like a change to the supply deal with, messages from their buyer or if an order has been reassigned after being timed out throughout a visit. Different notifications might be muted and supply companions can solely see them after they point out they’ve reached their vacation spot.
The corporate is rolling out this function to all riders throughout the globe utilizing iPhones with plans to increase it to Android within the coming months.
DoorDash may also replace prospects with a immediate requesting them to not textual content supply folks whereas they’re driving. The corporate just isn’t actually displaying prospects if the supply companion is at the moment driving. The immediate will simply inform customers to be conscious by saying “Please observe your Dasher could also be driving and be delayed of their response.”
Picture Credit: DoorDash
The corporate is quickly piloting a one-tap messaging system for supply people as nicely. Identical to good replies on Gmail or LinkedIn messages, riders will get simple prompts like “I’m on my approach to the shop” or “I’m ready to your order.” Notably, Uber rolled out the same system for drivers back in 2018.
What’s extra, DoorDash is introducing an easier approach to decline an order that requires fewer faucets. Supply companions also can await the order acceptance timer to expire to not take an order.
Picture Credit: DoorDash
For brand spanking new supply companions becoming a member of the platform, the corporate has launched a function to carry out a demo supply at their very own place to know the movement of the service. This course of walks the supply folks from accepting the order to finishing a supply to allow them to get conversant in the app earlier than beginning real-world deliveries.
“By displaying them precisely what to anticipate within the app, we’re setting the stage for an ever higher — and extra importantly — even safer first sprint. Now, Dashers may have the chance to undergo a brief demo order of their Dasher app as a part of their sign-up course of,” the corporate mentioned in a blog post.
DoorDash mentioned that final yr it partnered with telematics supplier Cambridge Mobile Telematics(CMT) to offer drivers entry to the DriveWell Go app. It offered collaborating drivers insights on areas like velocity, distance traveled and braking throughout their driving. The corporate mentioned that it’s nonetheless evaluating knowledge from the pilot within the U.S. to offer suggestions to drivers.
Picture Credit: Doordash
DoorDash rolled out another safety update for riders last November that included options like checking on the supply companion if the supply is taking longer than anticipated and an choice to unassign themselves if a buyer used foul language in chat. This was an extension of the SafeDash toolkit for riders, which was launched in 2021.
The protection of supply folks is a rising concern the world over as extra persons are counting on them to get meals, grocery and e-commerce orders. In India, riders have complained about their safety and sometimes gotten into accidents to fulfill the mounting strain of supply orders to earn incentives. Nevertheless, there was hardly any legislative interventions for the riders. Then again, Europe has been pushing reforms that might give gig staff safety like insurance coverage and security. The U.S. has additionally a number of proposals lined up aiming to give gig workers more rights.
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