Coinbase just announced they’re hiring Tina Bhatnagar as VP of Operations and Expertise to guide all operational groups at Coinbase and GDAX.
However maybe most related proper now’s the truth that her obligations will embrace overseeing the fast-growing startup’s customer support division.
It’s no secret that Coinbase is in want of some assist on the subject of help and customer support. The corporate has struggled to deal with each technical and buyer help operations through the large spikes in worth, new customers and transactions over the previous couple of months.
However Coinbase isn’t blind to those shortfalls, and about six months in the past unveiled a plan to revamp their customer support expertise and roll out cellphone help and shorter response instances. Additionally they not too long ago employed Asiff Hirji, former COO at TD Ameritrade and promoted Dan Romero as GM of Coinbase to supervise all of Coinbase’s retail platform.
Bhatnagar comes from Twitter, the place she was VP of Operations and Consumer Companies and helped scale the client help group from 20 individuals to 1000’s throughout six places of work.
When deciding to hitch Coinbase, I used to be not blind to the challenges forward of me. However once I met Brian and the group, I knew it could be a really joint effort to run our buyer operations how we envisioned it. It’s an thrilling time, with Coinbase and crypto within the public eye greater than ever earlier than, however that additionally means it’s an much more important second to stake our place. And this may solely occur if we do proper by our clients each single day.
— Tina Bhatnagar, VP of Operations and Expertise at Coinbase.
In a weblog put up, Coinbase CEO Brian Armstrong famous that Bhatnagar will work to fulfill the corporate’s commitments to double their help group over the following three months, in addition to roll out 24/7 cellphone help to all clients by Q2 2018.
Coinbase additionally famous that final week when cryptocurrencies all sank around 20 percent the startup once more noticed document quantity and visitors, however was in a position to meet demand and keep away from any main outages or down time.